Social CRM Plugin for Microsoft Dynamics CRM
Unleash the power of Social Media for your company!
- Generate new leads and opportunities
- Identify cross- and up selling potentials of your existing customers
- Check your online reputation and social media footprint
- Handle customer care cases
- Track and optimize your campaigns
- Get insights about your competitors and suppliers
The Add-On tracks all conversions in social media and online news about your selected crm entities. It stores and analysis all posts for you. You have a powerful set of tools to analyze the buzz directly out of your crm system:
1. Access conversions directly within your crm system for your daily work. Generate easily opportunities, customer care cases or other custom actions within your crm system.
2. Access the social media monitoring dashboard for further analysis. Get quickly an overview about the online buzz and drill down for more insights.
- What is my online reputation?
- What do customers think about my product?
- How can I optimize my campaigns?
3. Generate a standard social media report to share your thoughts with your collegues.
